Frequently Answered Questions

You may browse our online store here and start your shopping by clicking the “add to cart” button for your desired jewelries. Once you’re satisfied with the selection in your online shopping cart, you may proceed to the checkout page. We accept payments from most credit card carriers via Stripe or PayPal. You will need to fill up the shipping form which requires information such as your address and contact info so that we can ship your precious pearls to your preferred shipping address. 

Shipping is also free of charge if you are a resident in Singapore!
For overseas customers and international orders, shipping fee will be free for orders 500 SGD and up!

Domestic orders (Singapore) usually take around 3-5 days to reach your preferred delivery address and is delivered by our local courier partners. For express same-day or next-day deliveries, please contact our support so that we could arrange your order for this expedited delivery option.

For international orders, we support DHL, FedEx, UPS, and EMS. You may also reach out to us to choose your preferred shipping service. 

IMPORTANT: Please note that you may also be incurred additional Import duties and tax costs depending on your country or location. These rates differ from country to country we will not be responsible for these extra charges. Please refer to your country’s customs policies regarding these and for more information.

Once your order had been paid and finalized, we will send a confirmation e-mail to you along with the tracking to keep you updated!

Our refund and exchange policies only apply to unused items.
In such cases, you may send it back to us within 1 week, starting from the date of purchase. By doing so, you agree to be responsible for return freight costs. 

IMPORTANT: Before you finalize your order/s, we highly encourage you to please contact us first regarding the details of each item, colour, luster, blemish, and so on.

For damaged or lost parcels, please inform us immediately and send them back within 1 week of receipt. Upon receiving a return, we will verify that the returned item satisfies the conditions of our return policies. If so, we will proceed with the applicable refund or exchange.

For purchases made in our galleries or retail stores, you may visit the corresponding branch for refund and exchange concerns.

Proper care and storage of pearls are not difficult! But it certainly takes discipline to maintain these majestic and precious jewels. You can check our care guides here for complete information regarding proper care and storage

For repairs, restringing services and jeweler maintenance, you may contact us and schedule a visit to the nearest gallery or retail branch for your convenience. Most of our jewelries are covered by free restringing services provided, that the customer shoulders all freight expenses (also applies for international and online purchases).

For other repair and maintenance concerns that require a Pearl Specialist’s attention, please coordinate with us. Our channels are always open 24/7!

We also use precious materials such as gold, platinum and silver for our products. Other precious gemstones such as diamonds are used to accentuate some of our unique designs and some cases, other organic materials such as corals are used as well. 

These are explicitly stated in the product description section of each item’s listing, and you are always more than welcome to inquire more about a specific piece of jewelry’s specifications and quality of materials used at any given time.

For metal tarnishing and tarnishing, as well as pearl blemishes, you may refer to our pearl jewelry guide for further information.