About Your Pearl FALCO Purchase
Shipping Costs
【 Outside of Singapore and Japan 】※ EMS Service
・Freight Charge
Depending on countries and size, the freight charge would be changed.
Please refer to the following website. → Japan Post EMS Service
・Import Duty Please understand in advance that additional costs such as tariffs may occur depending on the country and the customer will be responsible for such costs.
Payment Method
【 Paypal or Credit Card 】
Please check out your order items online.
Product Availability
For stocked items, within 3 days, weʼll arrange oversea courier service to your country.
・No stock items
Once ready, weʼll arrange. Weʼll inform you the details schedule by e-mail.
Returns
Refund and exchange policies only apply to unused items. Please send it back to us within 1 week. You will be responsible for return freight. Before you order, please contact to ask the details of each item, colour, luster and blemish.
TEL： +81 596 23 2988 or + 65 6610 2967
For damaged or lost parcels, please inform us by return and send them back within 1 week of receipt. Upon receiving a return, we will verify that returned item satisfies the conditions of the return policy and if so, we will proceed with the applicable refund or exchange.